The information you choose to give to us on our website and website chat is not shared with any other party and is held in the strictest confidence. It will just be used to communicate with you about spark and the service we provide. You will be opting in to receive our periodical updates and news items by being on our MailChimp mailing list and may be added for a survey on SurveyMonkey. Should these later, not be of interest, you will be able to opt out at any time. At this point your data is removed from our records. Phone calls may be recorded for training purposes and are deleted also from our records as a matter of routine or sooner if you request your data to be destroyed.
Appropriate security measures are in place to ensure your data is secure. It is only accessible by a limited number of the team and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We want to make sure that your personal information is accurate and up to date. You may ask us for a copy of the data we have about you and to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet logging and visitor behaviour information. This information is used to track your use of our website and to compile statistical reports on website activity to improve our service. For further information about cookies, please visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. You are able to set your preferences for how Google advertises to you, using the Google Ad Setting Page.
We welcome you to follow the spark Facebook page and also to befriend Catherine Lyon (Founding Director) on Facebook, in order to be invited to the private spark Facebook group. Should you choose to do this, the data you chose to share is your responsibility. You may de-friend/opt out at any time.