Things you should know and the T&Cs
General – We can only take bookings for the times stated on the buttons above. If for some reason you cannot attend your booked time, you must email Catherine on email@example.com before 6pm on the day of your booked webinar. This is so that we can arrange a ticket for you for the same time on the following day; so we suggest that you book out the time in your diary on both the Wednesday AND the Thursday!
Payment – All payments are processed via Paypal. You can pay with your Paypal account or, provided that you are LOGGED OUT of Paypal on the device that you are using, you will be given the option to pay by credit or debit card. If this is a problem, then please get in touch by the Monday at 5pm – of the week of the webinar that you are interested in and we will sort out another way to pay for you.
Overseas – Our experience so far is that you will have no issues watching the webinars from overseas. If for some reason that it does not work on either the Wednesday or the Thursday then we will ensure that you are able to watch your webinar another way. Please email Catherine if this is the case for you.
Problems logging on – Details of what to do in the event of a problem joining/viewing/hearing the webinar will be contained in your email ticket. IF YOU LOSE CONNECTION: 1. Please make sure that you are using an up to date version of your browser. (We reccommend doing this BEFORE the webinar starts!) 2. Close the window/tab that the webinar is in. 3. Wait 1-2 minutes before attempting to re-join from your oringal ticket.
Internet issues – We CANNOT be responsible for personal issues that arise during the webinar, for example, internet connection speeds/dropouts. No refunds will be given. However, we will be happy to transfer your fee to another webinar within the next 2 months. To do this you must email Catherine on firstname.lastname@example.org so that we can sort that out for you.
Non-attendance – We understand what nursery/preschool life is like; we appreciate that staff go off sick sometimes!! You will be able to forward to your ticket to someone else in the team if necessary, but you won’t both be able to watch it from the same ticket and they must enter your email address when joining the webinar. Please see ‘General’ above if you know in advance that you will not able to attend the webinar that you have booked a seat on.